At Stüssy, we are committed to delivering your orders as efficiently and securely as possible. Please review our shipping policy for important details about delivery times, costs, and processes.
1. Processing Time
- Orders are processed within 1–3 business days (excluding weekends and holidays) after your order confirmation email is received.
- During peak seasons or promotional periods, processing times may be extended.
2. Domestic Shipping
We offer several shipping options within the [United States/your country]:
- Standard Shipping: Estimated delivery within 3–7 business days.
- Expedited Shipping: Estimated delivery within 1–3 business days.
Shipping rates are calculated at checkout based on your location and selected shipping method.
3. International Shipping
Stüssy ships worldwide to select countries.
- International shipping times vary by destination and range from 7–21 business days.
- Customs, duties, and taxes are not included in our shipping rates. These fees are determined by your local customs authority and are the responsibility of the customer.
4. Shipping Confirmation and Tracking
- Once your order has shipped, you will receive a confirmation email containing your tracking number.
- Use this number to monitor your shipment’s progress via the courier’s website.
5. Shipping Restrictions
- We are unable to deliver to P.O. Boxes, APO/FPO addresses, or certain restricted areas.
- If your address falls under these categories, please contact us for alternative shipping arrangements.
6. Lost, Damaged, or Stolen Packages
- Stüssy is not responsible for packages that are lost, stolen, or damaged after delivery.
- If your package is marked as delivered but you did not receive it, we recommend checking with your neighbors or contacting the courier directly.
7. Returns and Exchanges
For information about returns and exchanges, please refer to our Return Policy.
Contact Us
If you have any questions about our shipping policy, feel free to reach out to us:
- Email: support@stussy.com
- Hours: Monday–Friday, 9:00 AM–5:00 PM (PST)